Frequently Asked Questions
Everything you need to know about shopping with SourceUnknown.
How long will it take to receive my order?
Standard domestic shipping typically takes 3-5 business days, while international orders can take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 14-day return window from the date of delivery. Items must be in their original condition, unworn, unwashed, and with all tags attached to be eligible for a full refund.
How do I know which size to choose?
Each product page includes a detailed size guide with specific measurements. As we curate unique pieces from various designers, we recommend checking the 'Size & Fit' notes for individual item nuances.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and estimated delivery times are calculated at checkout based on your specific location.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay in select regions.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can request a cancellation within 1 hour of placement. After this window, we are unable to make changes, but you may initiate a return once the item arrives.