Returns & Exchanges
We want you to be completely satisfied with your SourceUnknown purchase; therefore, we accept returns on unworn, tagged items within 14 days of the delivery date. Please note that certain limited-edition curated pieces and final sale items are not eligible for return or exchange.
Initiate Your Return
Visit our online return portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Securely pack your items in their original packaging, ensuring all designer tags and hygiene seals remain intact and attached.
Ship Your Items
Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location within 48 hours of your request.
Receive Your Refund
Once our quality control team inspects and approves the return, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing